During this training, ECRI’s human factors engineers will provide the foundational knowledge to understand and conduct proactive assessments and reactive near miss and adverse event analyses from a true systems perspective. After learning the model of healthcare as a complex sociotechnical system, participants will be taught techniques to analyze the system component parts and understand the component interactions. They will learn how to develop solutions from a human-centered systems perspective for solutions that support the work of healthcare professionals. Finally, participants will be taught stakeholder engagement techniques to make implementation of solutions manageable and successful.